OnePlus Care is the official device protection and service app for OnePlus users in India, powered by Servify. The platform enables users to activate extended warranty plans, screen protection, and accidental damage coverage directly from their device.

Before the app, warranty activation and service requests required fragmented communication across web portals, service centers, and support channels. Plan eligibility, activation timelines, and claim processes were often misunderstood, leading to friction and increased support dependency.

The objective was to design a unified in app experience that simplified plan activation, device diagnosis, claim initiation, and repair tracking while adhering strictly to OnePlus OS design guidelines.

The challenge was twofold. The experience had to remain consistent with OnePlus visual and interaction standards, while integrating Servify’s backend fulfillment engine that powered logistics, service approvals, and device replacement workflows.

The result was a branded, seamless protection experience that aligned with OnePlus’s design philosophy of simplicity, content priority, and clarity.